FAQs & Policies
READY TO SHIP TREASURES: 3-5 days
MADE TO ORDER: 1-3 weeks
CUSTOM ORDERS: 2-6 weeks
Solid Treasures is committed to providing high quality jewelry that will last forever. Your patience is always appreciated.
UNITED STATES – I ship USPS First Class within the United States for a flat rate of $5. You will receive tracking information via e-mail the moment it is picked up by the USPS.
INTERNATIONAL – Canada is charged a flat rate of $12, and all other countries outside of the United States are charged a flat rate of $14. All International orders are shipped by USPS First Class International Mail. International mail typically takes 1-4 weeks to arrive. Expect longer time frames during holidays.
Solid Treasures, LLC is not responsible for items lost, stolen or damaged in the mail or for any customs taxes, VAT, or any other customs charges or fees.
Treasures are shipped within 1-3 business days after production.
I package all treasures in a gift box, unless they are too large to fit. All orders are shipped in a cushioned mailer or box that has been made with recycled materials. Order details are not included within the package.
Every item is handmade, not manufactured by machines, therefore slight variances from piece to piece may exist. This is the beauty of handmade, and no two items are ever exactly the same.
I gladly accept returns, but not exchanges. Contact me within 3 days of receiving your order to return. ALL returns are subject to a 15% restocking fee, and the buyer is responsible for all shipping costs for returns. Items must be mailed in their original condition and in the box they came in.
Items that are not able to be returned are damaged jewelry, custom orders, discounted items, or made to order pieces.
Please email me at email@example.com if you have any problems with your order.
Excellent customer service is important to me, and I’ll try my best to quickly resolve your issue.
- Keep your jewelry dry.
- Don’t use harsh jewelry cleaners.
- A polishing cloth or soft rag will do a fantastic job cleaning your precious treasures.
- Be sure to put jewelry on after you’ve applied make ups, perfumes, and lotions.
- Don’t wear clothing that your jewelry could possibly catch on to, it could ruin your clothes and especially your jewels.
All of the treasures I make are made to last if taken care of. To sum it it, be careful with your jewelry and use common sense when wearing.
Please note that some treasures may be more or less delicate than others. All jewelry needs to be taken care of properly to ensure they last forever.
RESIZING & REPAIRS
I don't offer resizing on jewelry, but that's why custom orders are in place. Feel free to contact me about custom orders or you can visit my Custom Order Deposit page for more information.
Please don't hesitate to contact me if your Solid Treasures' piece needs repairs. Be sure to include any useful photos so that I can better understand what kind of repairs need to be made. I will try my best to recommend options or accept to repair. Repair fees vary from piece to piece based on labor and material fees involved.