FAQs & Policies – Solid Treasures

FREE domestic shipping - ALWAYS!

FAQs & Policies

PRODUCTION TIMES

Ready to ship are shipped between 2-5 business days, but please be aware that it may take longer.

Made to order treasures are shipped within 6 weeks

Your patience is always appreciated.

 

SHIPPING

UNITED STATES – I ship USPS First Class within the United States for free. You will receive tracking information via e-mail the moment a label is printed and will update once it is scanned by the USPS.

INTERNATIONAL – All International orders are shipped by USPS First Class International Mail for a flat rate of $14 - this includes Canada. International mail typically takes 1-4 weeks to arrive.

 

Expect longer time frames during holidays.


Solid Treasures, LLC is not responsible for items lost, stolen or damaged in the mail or for any customs taxes, VAT, or any other customs charges or fees. I your item is lost or is taking longer than expected, I will try my best to help you track down your package.

 

PACKAGING

I package all treasures in a handcrafted gift box that is perfect for gift-giving if needed. All jewelry orders are shipped in a box made from recycled materials. Order details are not included within the package. Feel free to log in or create an account here or check your email for this information.

 

RETURN POLICY

Every item is handmade, not manufactured by machines, therefore slight variances from piece to piece may exist. This is the beauty of handmade, and no two items are ever exactly the same.

For jewelry - I accept returns, but not exchanges. Contact me within 3 days of receiving your order to return. ALL returns are subject to a 15% restocking fee, and the buyer is responsible for all shipping costs for returns. Items must be mailed in their original condition and in the packaging box they came in.

For loose cabochons and gemstones - All sales are final.


Items that are not able to be returned are damaged jewelry, custom orders, discounted items, and made to order pieces.

Please email me at contact@solidtreasures.com if you have any problems with your order.

Excellent customer service is important to me, and I’ll try my best to quickly resolve your issue.

 

 

 

FAQS

How do I care for my jewelry?

  • Keep your jewelry dry.
  • Don’t use harsh jewelry cleaners.
  • A polishing cloth or soft rag will do a fantastic job cleaning your precious treasures.
  • Be sure to put jewelry on after you’ve applied make ups, perfumes, and lotions.
  • Don’t wear clothing that your jewelry could possibly catch on to, it could ruin your clothes and especially your jewels.

All of the treasures I make are made to last if taken care of. To sum it it, be careful with your jewelry and use common sense when wearing. ;)

Please note that some treasures may be more or less delicate than others. All jewelry needs to be taken care of properly to ensure they last forever.

 

Do you offer resizing and repairs?

I don't offer resizing on jewelry. 

Please don't hesitate to contact me if your Solid Treasures' piece needs repairs. Be sure to include any useful photos so that I can better understand what kind of repairs need to be made. I will try my best to recommend options or accept to repair. Cleaning and repair fees vary from piece to piece based on labor and material fees involved.

 

Where do you source your jewelry materials?

My metals are sourced from a highly reputable company that has been providing quality, conflict free materials for decades. My gemstones are either cut by me or sourced from other lapidary artists/shops. I try my best to only provide ethical gemstones by speaking with cutters/gem dealers about how they source their materials.

 

How can I find my ring size?

For accurate sizing, the best place to get your ring size would be your local jeweler or you can purchase an easy-to-use, reusable ring sizer here.